The Intune Admins who would be initiating remote assistance sessions require to have the full TeamViewer client installed on their workstations, signed in with a properly licensed TeamViewer account. Install the TeamViewer full client on Admin workstations

Windows HoloLens devices, Surface Hubs, and/or Windows 10 S devices are not supported by TeamViewer.įor the purpose of this blog post, we will be testing the Intune-TeamViewer Remote Assistance feature on the Windows platform. This is because the incoming assistance request is facilitated via the Company Portal app and not the Intune app. Android Enterprise Personally owned devices with a work profile (BYOD)ĭevices enrolled in any of the three Android Enterprise Corporate Owned enrollment schemes are not supported for remote assistance via TeamViewer.Platforms that support the Intune-TeamViewer Remote Assistance feature: If using Intune RBAC roles for the admin account, then it must have the following roles assigned:.Intune license must be assigned to the Intune admin account used for configuring the TeamViewer connector.If you have a T eamViewer Corporate License and want to have the remote assistance feature enabled for mobile devices (Android/iOS) as well, you require to have the Add-on plan Mobile Device Support. Valid TeamViewer account with Corporate or Tensor license.End-user needs to join the initiated remote session.Intune-TeamViewer Remote Assistance User Experience.Monitor TeamViewer Host deployment with Intune.Create and Deploy TeamViewer Host MSI from Intune.Prepare TeamViewer Host to be deployed to managed endpoints.

Enable Intune-TeamViewer Connector in MEM Admin Center.Install the TeamViewer full client on Admin workstations.Platforms that support the Intune-TeamViewer Remote Assistance feature:.

Teamviewer pricing options